How to Start Ecommerce business successful in Nepal [2023]

  • Post author:
Start Ecommerce in Nepal

Start Ecommerce business in Nepal

With the increasing popularity of online shopping and digital transactions, ecommerce has become a highly profitable business around the world. Nepal, a developing country in South Asia, has also been experiencing a boom in e-commerce. However, starting an e-commerce business in Nepal can be a daunting task, especially for those who are not familiar with the legal and technical requirements. In this article, we will provide you with a comprehensive guide on how to start e-commerce in Nepal.


E-commerce, also known as electronic commerce, refers to the buying and selling of goods and services over the internet. It involves online transactions between buyers and sellers, where the payments are made digitally. E-commerce has revolutionized the way businesses operate, enabling them to reach a wider audience and increase their revenue.

Market Research

Before starting an e-commerce business in Nepal, it is important to conduct thorough market research. This involves analyzing the demand for your products, identifying your target audience, and understanding your competitors. Some of the key factors to consider during market research are:

  • Market size and growth potential
  • Consumer behavior and preferences
  • Competitor analysis
  • Pricing strategies
  • Marketing channels

Legal Requirements

Like any other business, e-commerce in Nepal is subject to legal regulations. To start an e-commerce business, you need to register your company with the government and obtain necessary licenses and permits. Some of the legal requirements for e-commerce in Nepal are:

  • Business registration with the Department of Industry
  • VAT registration with the Inland Revenue Department
  • PAN registration with the Inland Revenue Department
  • Domain registration and website hosting

Website Design and Development

A user-friendly and visually appealing website is crucial for the success of your e-commerce business. When designing your website, you should consider factors such as website speed, mobile-friendliness, and security. It is recommended to hire a professional web designer and developer to ensure that your website meets the standards and requirements of e-commerce in Nepal.

Payment Gateway Integration

In order to accept online payments, you need to integrate a payment gateway with your website. A payment gateway is a software that enables secure transactions between your website and the payment processor. In Nepal, popular payment gateways include eSewa, Khalti, and IME Pay.

Inventory Management

Effective inventory management is essential for maintaining the smooth operation of your e-commerce business. You need to keep track of your stock levels, reorder products in a timely manner, and manage returns and refunds. There are various inventory management software and tools available that can help you streamline your operations.

Logistics and Delivery

Logistics and delivery are important aspects of e-commerce in Nepal. You need to ensure that your products are delivered to your customers in a timely and efficient manner. This involves partnering with reliable logistics providers and developing an efficient delivery system.

Marketing and Promotion

Marketing and promotion are crucial for attracting customers and growing your e-commerce business. You should utilize various marketing channels such as social media, email marketing, and search engine optimization (SEO) to reach your target audience. It is also important to offer promotions, discounts, and loyalty programs to retain your existing customers.

Customer Service

Providing excellent customer service is key to building a loyal customer base and growing your e-commerce business. As the ecommerce industry in Nepal continues to grow, the need for quality customer service becomes more crucial. Customer service plays a critical role in ecommerce success, as it directly impacts customer satisfaction, loyalty, and retention. In this article, we will explore the importance of customer service in ecommerce, the challenges faced by ecommerce businesses in Nepal, and strategies to overcome them.


 E-Commerce in Nepal is rapidly growing and has immense potential for further expansion. With the increasing use of smartphones and the internet, the country’s online marketplace is seeing a rise in demand for products and services. Despite some challenges such as poor infrastructure and logistics, Nepali eCommerce companies are working towards improving their services to cater to the needs of consumers.

Also read this: 5 Tips for Successful Facebook Marketing in Nepal

Leave a Reply